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• Frequently Asked Questions

Frequently Asked Questions

Q. What does propane smell like?

A. Propane has a strong unpleasant smell, like rotten eggs or a skunk's spray.  Propane manufacturers add the smell deliberately to help alert customers to possible problem. This smell can make you aware that a pilot has gone out on an appliance or you possibly have a gas leak. For those customers that watch their own tank levels, you could be running low or out of propane.

Q. What do I do if I smell gas?

A. Never modify or repair a propane appliance's valves, regulators, connectors, controls, or a propane tank's cylinder or parts. Instead, immediately call us at 508-487-0041. We will dispatch a qualified service technician to your home that can inspect, adjust, repair, or replace any part of your propane system. Remember, we are available 24 hours a day, 7 days a week.

Q. Are there alternatives to having a propane tank in my yard?

A. Yes, underground storage tanks are a popular option for homes, business's or housing developments. These large tanks can safely be buried underground.

Q.  If I use propane as my primary energy source, what size storage tank do I need?

A. Generally, a 500-gallon tank can hold enough propane to meet the annual energy needs of an average four-bedroom home. We do have many other tank sizes to accommodate whatever your propane needs may be. Please call our office for more information or prices.

Q. Do we use liquid propane or natural gas?

A. We use, sell & deliver liquid propane. This propane is delivered by us to the tank(s) on your property. Natural gas comes from underground lines fed from an outside source. Both of these gases can feed the same types of appliances, such as stoves, water heaters & heating systems, but natural gas is not offered on the lower Cape. Some appliances are built for natural gas, but can easily be converted to propane by our licensed service technicians.

Q. Do you sell home heating oil & service oil burners?

A. Yes, in addition to propane, we are happy to be offering home heating oil as well. We also have licensed oil burner technicians that can clean & service your oil burner.

Q. I am thinking about installing a new heating system, do you offer these services?

A. Yes, we can install, convert & update your heating system. Whether you are building a new home or changing your system in an existing home, we can help. Please call our office to set up an appointment . We would be happy to look at the job & give you a free estimate.

Q. What temperature should I leave my house at during the winter?

A. If you do not live here year round and you decide to leave your heat on low for the winter, the lowest suggested temperature is 54 degrees. During extreme cold weather conditions, we would suggest you leave it higher. Please confirm with your home owners insurance company because they may suggest something different. We also highly suggest that you have a low temperature alarm installed in your home. There are may reasons your heat system could fail & it only takes a few hours for your pipes to begin freezing. We offer On-Watch home heat monitoring. This alarm runs through a phone line in your home & will page our office 24 hours a day if your home gets too cold. One of our licensed service technicians will be dispatched to your home immediately. Please call our office for more information.

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